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| #11240726 in Books | Irwin Professional Publishing | 1994-01 | Original language:English | PDF # 1 | .82 x6.20 x9.28l,1.10 | File type: PDF | 145 pages | ||2 of 2 people found the following review helpful.| Valuable for orgs that do heavy development|By Linda Zarate|After reading the author's "The Power of IT: Maximizing Your Technology Investments" I was sufficiently impressed with his work to track down other books that he had written. This book starts with a 360 degree view of IS by giving the following viewpoints and perceptions: users, bottom line, and from within IS its
This book presents an application of total quality management (TQM) principles, tools, and techniques to the business of defining, constructing, and delivering automated information systems and services. This book will prepare anyone within an information services (IS) department to understand and fully participate in the quality improvement and reengineering challenges facing corporate America and the government. It also illustrates for IS user management and the qualit...
You can specify the type of files you want, for your device.Info Service Excellence TQM | Timothy Braithwaite, Braithwaite. A good, fresh read, highly recommended.
